Shipping and Returns Policy
Shipping fees can be found by adding items to your cart, or you may contact our sales staff via email email@example.com
****Please note, shipping rates are subject to change based on the actual size, weight of the product and the carrier availability for shipment, as well as their shipping limitations. If your shipping rates need to be adjusted for any reason, you will be contacted prior to the completion of the order. At this time, we are not part of the AAFES Transship program. *****
Orders are processed Monday through Friday 9:00am to 4:00pm Central Standard Time. New orders entered on Fridays may not be processed until the following business day.
We primarily ship via UPS and FedEx ground services due to low cost and reliability for domestic orders. For the quickest possible service, we try to ship from the warehouse closest to you. Generally shipments arrive within 3-5 business days after the order is processed but can take up to 10-11 business days dependent upon your location. If you need to get your package a little faster we also offer UPS Next Day Air and Second Day Air at an extra charge. You may contact customer service at firstname.lastname@example.org or call 1-800-842-4135 or 850-244-5548. (Monday - Friday 9:00am - 4:00pm Central Time).
All tires shipped to APO/FPO addresses are shipped via USPS PRIORITY or USPS PARCEL POST dependent upon the weight, size and shipping location.
Delivery times are not guaranteed. Tracking numbers will not be provided for APO/FPO orders. Some larger size tires and parts and accessory items cannot be shipped to APO/FPO locations. Some larger tire sizes also may not be able to be shipped via USPS Priority, and must be shipped via Parcel Post which is an approximate 4 to 8 week delivery time. You will be contacted by phone or email if this is the case. If you have any questions regarding this, please give us a call at 1-800-842-4135 or send our staff an email, email@example.com.
Non CONUS orders are primarily shipped Fed Ex 2day. Orders to Puerto Rico are shipped primarily via USPS Parcel Select.
If an incorrect shipping address is provided to Ordertire.com, and an address change has to be made after the order has shipped, there will be a fee that will be charged to the customer. If merchandise is refused and returned to the warehouse, customers are subsequently charged for the original outgoing shipping costs as well as costs that we incur from the carrier for return shipping.
It is the customer's responsibility to find out if their local AAFES operated car care center accepts shipments. We do not ship to Firestone locations, or any other location on post that may be privatized unless the customer obtains prior permission. It is the customer's responsibility to verify the size and fitment of their vehicle for product thru manufacturer specs or private mechanic.
All returns are subject to inspection by our returns specialist and are only accepted within 30 days of delivery. Only unused product that have not been mounted, driven on, installed and are not damaged are eligible for return.
Please call 800-842-4135 or email firstname.lastname@example.org to make arrangements for the return. Allow 3-5 business days to process the credit once the merchandise has been received and inspected back into the warehouse.